Terms and conditions of sale

Scope

These terms describe ordering products on L’Hayba. They apply alongside the product information, the accepted order summary and consumer rights under Algerian law. The applicable terms are those presented when you place your order.

Products and variant selection

Read the description and view the photographs and options before choosing a clothing size, shoe size or colour. Generic measurements provide guidance; information specific to the item takes priority. Colour appearance can vary between screens. You may ask customer service for missing information before confirming.

Prices and order total

Prices are in Algerian dinars. Any crossed-out prices and offer conditions appear with the relevant item. Delivery charges depend on the destination and selected method; they are added to the summary before confirmation. A discount applies only under its stated conditions and to the total actually displayed.

Placing and confirming an order

Select the items and variants, enter your contact details and review the summary. Submitting your request allows our team to check the information, availability and destination. An adviser contacts you to confirm these details. No product should be presented as available unless its availability has been established.

Payment and delivery

Cash on delivery is offered according to the confirmed total and the handover arrangements communicated to you. Available areas and options are those in the form. An estimated delivery time is provided during confirmation; no uniform time is guaranteed throughout the country. Check any instructions about opening the parcel with customer service before dispatch.

Exchanges, returns and refunds

The steps and conditions appear on our Exchanges & returns page, which forms part of the order information. Any charges for a change-of-mind exchange are explained before it is arranged. Legal rights relating to late delivery or an incorrect, non-conforming or defective product continue to apply and are not restricted by a commercial condition.

Complaints

Send your request to customer service with the order reference, useful supporting details and your preferred solution. Keep your documents. We review the case with you; this process does not remove any remedies available under applicable law.

Data and documents

Information needed for your order is processed under our privacy policy. Keep the summary and documents provided with your order. You may ask customer service for documents relating to your purchase.